1. Custom Orders

All custom product requests submitted through our customization form are considered made-to-order. By submitting your design preferences, you agree that the final product will be based on the information provided. Please ensure all details are accurate before submission.

2. Design Approval

After we receive your customization request, our team may contact you for clarification or additional details. In some cases, a design mockup may be shared before production. Your approval is required before we proceed with crafting.

3. Payment Terms

Payment for custom orders is required in full before production begins. For certain high-value or complex pieces, a deposit may be accepted with the balance due prior to delivery.

4. Production Time

Custom orders typically take [insert time frame, e.g., 7–14 business days] from the date of design approval. This may vary depending on material availability and design complexity. We will notify you of any delays.

5. Returns and Refunds

Due to the personalized nature of custom items, returns or refunds are not accepted unless the product is damaged upon delivery or significantly differs from the approved design.

6. Shipping

We offer domestic and international shipping. Shipping costs and delivery times will be communicated at the time of order confirmation. Tracking details will be provided once your order has been dispatched.

7. Intellectual Property

All custom designs created by our team remain the intellectual property of Smyly D’s Designs and may not be replicated or resold without permission.

8. Contact

For any questions or updates regarding your order, please contact us at [email protected] and +123456789.